Rivergum Support – Privacy Policy

Effective Date: 1 March 2026

Rivergum Support (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website.

We may collect personal information including:

• Full name
• Email address
• Phone number
• Business name (if applicable)
• Any information you provide via our contact forms
• Technical data such as IP address, browser type, and device information

We only collect information that is reasonably necessary for our business functions.

We collect personal information when you:

• Submit a contact form
• Send us an email
• Call us
• Subscribe to communications (if applicable)
• Visit our website (via cookies and analytics tools)

We may also collect information automatically through technologies such as cookies and analytics services.

We use your information to:

• Respond to enquiries
• Provide services and support
• Improve our website and user experience
• Communicate important information
• Comply with legal obligations

We do not sell your personal information.

Our website may use cookies and third-party services such as:

• Google Analytics
• Google Maps

These services may collect anonymised usage data to help us understand website performance and visitor behaviour.

You can disable cookies in your browser settings, however some features of the website may not function properly.

We may disclose personal information to:

• IT service providers and website hosting providers
• Professional advisers (accountants, lawyers)
• Government authorities where required by law

We take reasonable steps to ensure that any third parties handle your data securely.

We take reasonable technical and organisational measures to protect personal information from misuse, loss, unauthorised access, modification, or disclosure.

However, no method of transmission over the internet is completely secure.

You may request access to the personal information we hold about you and request corrections if it is inaccurate.

To do so, please contact us using the details below.

Some third-party providers (such as Google services) may store data on servers located outside Australia. Where this occurs, we take reasonable steps to ensure appropriate data protection standards are maintained.

We may update this Privacy Policy from time to time. The updated version will be published on this page with a revised effective date.

If you have any questions about this Privacy Policy or how we handle personal information, please contact:

Rivergum Support
Email: admin@rivergumsupport.net.au

Phone: 0457 038 468
ABN: 18 176 506 806